Tender Details
Tender procedure for concluding a framework agreement on services in the field of identity and access management
RT Ref. 2690074
Summary Tender procedure for concluding a framework agreement on services in the field of identity and access management
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Country Germany
Detailed Description Tender procedure for concluding a framework agreement on services in the field of identity and access management

University intends to conclude a framework agreement for services in the area of Identity and Access Management (IAM). The aim of this agreement is to commission a qualified service provider with the design, implementation, customization, and further development of a standardized, site-wide, IT-supported solution for managing digital identities and their authorizations. The scope of work is divided into the following areas: - Part A: Framework agreement for customizing the open-source software - Part B: Framework agreement for development services - Part C: Framework agreement for maintenance services. The implementation must be based on the open-source software MidPoint from the vendor Evolveum sro and should enable the automated maintenance, distribution, and management of user accounts, groups, roles, and authorizations within the university's IT system landscape. The open-source software MidPoint will be run on the hardware and virtualized servers of the university's computer center. At least three environments (for development, testing, and production systems) will be provided for this purpose. It is not permitted to make the software available to the client on a cloud environment provided by the contractor. The introduction of a central IAM solution is intended to significantly increase efficiency, transparency, and security in user management, as well as sustainably meet the requirements of IT governance, data protection, and compliance.

The framework agreement specifically includes the following services: - Implementation, configuration, and customization of the MidPoint IAM software - Integration of relevant source and target systems - Modeling of business rules and processes - Migration of existing data and replacement of existing systems - Provision of a self-service portal for decentralized IT officers and administrators. Part A - Framework agreement for customizing the open-source software. Part A of the framework agreement covers the initial implementation and customization of the MidPoint open-source software to the technical and organizational requirements of Heidelberg University. This includes, in particular, setting up the system environment, adapting basic modules and interfaces, integrating relevant source and target systems, and creating the necessary technical and operational documentation. The goal is to provide a functional basic IAM platform as a foundation for further development and maintenance services. Part B - Framework Agreement on Development Services Further expansion refers to the expansion and further development of the identity and access management of the University of Heidelberg based on the open-source software MidPoint (Evolveum sro).This service area constitutes Part B of the framework agreement and encompasses the provision of development and implementation services, particularly for the introduction of new functions, the adaptation of existing modules, and the continuous optimization of the technical and procedural components of the IAM solution. This includes, among other things: - Process consulting, implementation of new use cases, and support during ongoing operations; - Creation of migration concepts, migration of LDAP systems, development of data and role concepts, and consulting on joiner-mover-leaver processes; - Extension of the user interface with additional functions and processes. The services listed here are not exhaustive; they serve as an exemplary description of the development and adaptation tasks possible within Part B. These services can be accessed as needed after the initial six months within the framework agreement. Specific requests depend on individual needs and relate to services within the described area of identity and access management. Part C - Framework Agreement on Maintenance Services: Part C of the framework agreement covers the ongoing maintenance and support of the IAM solution implemented based on MidPoint. The goal is to ensure stable and continuously functioning operation, as well as the implementation of updates, bug fixes, and security-related adjustments.
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Contract Value 2 100 000,00 EUR
Deadline February 13, 2026
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