Tender Details
Migration, support and operation of the ticketing tool Confluence and the wiki system Jira
RT Ref. 2689895
Summary Migration, support and operation of the ticketing tool Confluence and the wiki system Jira
Tender Purchaser View Full Details
Bid Submit Contact Details View Full Details
Country Germany
Detailed Description Migration, support and operation of the ticketing tool Confluence and the wiki system Jira

The required services include the migration, support, and operation of the Atlassian Confluence wiki system and the Atlassian Jira ticketing tool to the new Atlassian Cloud Platform, in accordance with defined quality criteria/IT service levels. The contractor will provide the client with a GDPR-compliant cloud solution in Europe. The contractor is solely responsible for the entire operation, including the infrastructure and the cloud migration. The contractor will handle operational and administrative tasks, as well as application lifecycle management, to ensure the availability, performance, and functionality of the applications used, including the configuration and parameterization of the applications and interfaces. The contractor is also responsible for the administration and standardization of content management within the Confluence wiki system. For Jira and Confluence, the contractor is responsible for top-level user management, with general user management to be handled by project administrators and an Active Directory (AD) connection. Furthermore, the AG is primarily responsible for adapting and creating workflows, templates, custom fields, and automations for JIRA, and this can be supported by the AN. In principle, efficient and standardized use of both systems must be ensured. - The services (for both systems) of this IT service include, in particular but not exclusively: - Procurement, provision, and installation of the application software, add-ons, and necessary licenses - Customizing and other configuration and adaptation services at the application level, including integration of middleware, databases, and other platform components - Participation in the planning/architecture of the necessary, more cost-efficient cloud migration - Ensuring operational readiness, including proactive monitoring and backup management - System monitoring during the agreed service hours, as well as reporting and maintenance of documentation - 2nd and 3rd level support, including escalation management - Complete application operation, including all necessary operational and support processes - Functional operation and technical management, as required, in cooperation with the client, especially regarding content management - Event, incident, problem, and service request management according to the defined SLAs - Conducting training measures, at the client's request as an optional service, for the client's employees. - Change and release management - Security management - Error analysis and resolution at the application level - Governance - Consulting and support for the client regarding infrastructure and connectivity issues
Tender Notice No. View Full Details
Deadline December 19, 2025
Document Download Download Documents
Purchase this Tender
OR
Become Member Here
Smart Cards Tenders