Tender Details
Credit Card Acquirer Services - To provide debit and credit card payment processing services, meeting the requirements stated in the Buyer Attachments
RT Ref. 2689842
Summary Credit Card Acquirer Services - To provide debit and credit card payment processing services, meeting the requirements stated in the Buyer Attachments
Tender Purchaser View Full Details
Bid Submit Contact Details View Full Details
Country Canada
Detailed Description Credit Card Acquirer Services - To provide debit and credit card payment processing services, meeting the requirements stated in the Buyer Attachments

The City seeks proposals from proponents with capability, expertise and resources to provide debit and credit card payment processing services.

To obtain a debit and credit card payment processing service provider (the “Credit Card Acquirer”) for an initial term of five (5) years with the option to extend up to two (2) two-year extensions for a total possible term of nine (9) years.

At a high-level, the City expects the successful proponent to:
1. Increase the City’s Productivity and Operational Efficiency
• Expand and enhance electronic collection and payment channels
• Deliver clear, detailed transaction reporting and reconciliation
• Demonstrate a strong understanding of the municipal business environment
• Reduce time spent on manual and labour-intensive processes

2. Enhance Cash Management and Accounts Reconciliation
• Provide same day settlement of funds for collections
• Minimize cash-in-transit balances and associated delays

3. Strengthen Internal Controls and Risk Mitigation
• Implement enhanced controls to mitigate fraud risks and minimize processing errors
• Ensure reliable business continuity in the event of operational disruptions

4. Ensure Cost-Effectiveness and High-Quality Service Delivery
• Provide competitive pricing while maintaining a high standard of service

5. Act as a Comprehensive Payment Services Provider
• Manage end-to-end payment processing – from authorization to settlement
• Deliver exceptional customer service and responsive support
• Offer advanced security features to prevent fraud and data breaches
• Provide scalable solutions that support the City’s goals and revenue retention goals
Tender Notice No. View Full Details
Deadline December 15, 2025
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