Tender Details

RT Ref.	2689461
Summary	Ticket Protection
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Country	United Kingdom
Detailed Description	Ticket Protection The goal is to offer a simple, customer-friendly add-on during the booking journey, giving passengers peace of mind and a fair refund option outside standard rail refund rules. We are particularly interested in an MVP that can: • Offer fixed-price protection for a limited number of ticket types. • Provide refund fulfilment of this protection to customers. • Be fully branded and configurable by LNER. • Collect Data and relevant analytics on uptake and usage to inform future development and customer behavior. What We're Looking for in a Partner • Provide an out-of-the-box or white-labelled solution that offers Ticket Protection • Ability to deliver an FCA-regulated protection product. • A straightforward, low-friction customer experience. • Clear terms and conditions presented at purchase to customers. • Integration with LNER's digital booking flow. • A supplier who will handle underwriting, claims and customer contact. • Integrate with our back-end fulfilment, CRM, and payment systems • Provide configurable rules (e.g. protection applies to journeys up to X hours before departure)
Tender Notice No.	View Full Details
Deadline	October 16, 2025
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